DS DS/EN 13816 Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement
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DS DS/EN 13816 Document Information:
Title
Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement
Transport - Logistik og service - Persontransport - Definition, fastlæggelse samt måling af servicekvalitet
Dansk Standard
Publication Date:
Oct 17, 2002
Scope:
This standard specifies the requirements to define, target and measure quality of service in public passenger transport, and provides guidance for the selection of related measurement methods.
Keywords:
- CATALOGUE OF CRITERIA
- DEFINITION
- DEFINITIONS
- INSPECTION
- PASSENGER LOCAL TRAFFIC
- PASSENGER TRAFFIC
- PERFORMANCE
- PUBLIC PASSENGER LOCAL TRAFFIC
- PUBLIC PASSENGER TRANSPORT
- PUBLIC TRANSPORT
- QUALITY
- QUALITY ASSURANCE
- QUALITY IMPROVEMENT
- QUALITY MANAGEMENT
- QUALITY REQUIREMENTS
- RAILWAY APPLICATIONS
- RAILWAYS
- SERVICES
- SPECIFICATION (APPROVAL)
- SUPPLIERS
- TRANSPORT
- TRANSPORT SERVICES
- SPECIFICATIONS
- MANAGEMENT
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