DS DS/EN 29004-2 Quality management and quality system elements - Part 2: Guidelines for services
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DS DS/EN 29004-2 Document Information:
Title
Quality management and quality system elements - Part 2: Guidelines for services
Kvalitetsstyring og elementer i kvalitetsstyringssystemer. Del 2: Retningslinier for serviceområdet
Dansk Standard
Publication Date:
Aug 31, 1993
Scope:
This European Standard gives guidance for establishing and implementing a quality system within an organisation. It is based on the generic principles of ISO 9004 and provides a comprehensive overview of a quality system specifically for services. This standard can be applied in the context of developing a quality system for a newly offered or modified service. It can also be applied directly when developing and implementing a quality system for supplying an existing service.
Keywords:
- QUALITY
- MANAGEMENT
- QUALITY ASSURANCE
- QUALITY ASSURANCE PROGRAM
- GENERALITIES
- DESIGN
- IMPLEMENTATION
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